Streamlining Case Processing @ DHS

USCIS american-case-streamling

The Client:

U.S. Citizenship and Immigration Services (USCIS)

USCIS slow-process

The Challenge

The Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) is responsible for all aspects of lawful immigration to the United States guided by a mission of welcome and possibility for all. While the total number of cases has fluctuated in recent years, the agency consistently sees unprecedented requests for immigration services via its online and offline channels, leading to backlogs and processing delays for staff, citizens, and applicants.


The agency prioritized using all available policy and operational improvements to reduce both the number of pending cases and overall processing time. The VerticalApps team evaluated and proposed changes to underlying processes and implement efficiencies while ensuring the integrity and security.

Our team helps DHS quickly and efficiently service eligible applications through benefit-specific digital business processes. This digital business logic replicates the adjudicative steps performed by a human but can be applied to large groups of applications at one time.
USCIS approved-process

Our team of analysts helps DHS:

  • Engage stakeholders and SMEs to gather accurate requirements
  • Assess feasibility and recommend technical options
  • Document business logic and technical requirements
  • Facilitating hand-off to technical implementation teams
  • Reportion progress
  • Support through end-to-end implementation


Supported 14 different efforts to improve case management

We’ve helped improve processing for over 900K+ applications since July 2022

Assisted with $1.3M total immigration applications since Jan. 2022